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What services does AmpSeq offer?AmpSeq offers a comprehensive suite of NGS services tailored to meet diverse research needs. Our services include RNA sequencing (RNA-Seq), whole genome sequencing (WGS), targeted sequencing, CRISPR validation, antibody sequencing, and many more. Whether you're conducting complex genomic research or seeking precise genetic insights, we have the technology and expertise to support your project.
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What NGS platforms does AmpSeq use, and how do I choose the right platform for my project?Choosing the right sequencing platform is crucial for the success of your project. AmpSeq currently offers AVITI, MiSeq, NextSeq, and NovaSeq platforms. Not sure what to do? Our team of experts will work closely with you to understand your specific research requirements, sample types, desired depth of coverage, read length preferences, and budget constraints. Based on these, we will recommend the most suitable platform to ensure that your project's needs are optimally met.
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Can AmpSeq assist with experimental design and sample preparation?Yes! At AmpSeq, we offer comprehensive consulting services to assist with experimental design and sample preparation. Our team advises on best practices for sample collection, storage, shipping, sequencing, and data analysis to ensure optimal results. We're here to support you from start to finish of your sequencing project!
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What is AmpSeq’s turnaround time for NGS projects?Turnaround times can vary widely depending on the complexity of the project, the sequencing depth required, and our current queue. At AmpSeq, we take pride in our industry-leading turnaround times as fast as 3 days. After evaluating your project details, we will provide an estimated timeline and keep you updated throughout the process.
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What are AmpSeq’s rates for NGS services?Costs can vary significantly depending on the scope of the project, including the type of sequencing, the amount of starting material, the depth of sequencing, and the level of data analysis required. AmpSeq provides customized quotes based on your project specifics. Our goal is to offer competitive pricing without sacrificing quality or service.
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What QC measures does AmpSeq implement?At AmpSeq, we adhere to strict quality control measures at every stage of the sequencing process. This includes initial sample quality assessment, library QC, and sequencing quality checks using methods such as Qubit, TapeStation, and qPCR. We provide QC reports with your project data upon request to ensure transparency and quality assurance.
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What bioinformatics and data analysis services does AmpSeq offer?Our bioinformatics team offers a wide range of services, from basic data processing and QC to advanced analyses like differential expression analysis, variant calling, and functional annotation. We tailor our analysis to meet the specific needs of your project.
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How does AmpSeq ensure data confidentiality and security?AmpSeq takes data confidentiality and security seriously. We employ strict data management policies, including secure data transfer protocols, encrypted data storage, and limited access controls, to protect the integrity and confidentiality of your data.
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Does AmpSeq offer any guarantees or contingencies if the project does not yield expected results?AmpSeq is committed to the success of your project. In cases where results do not meet agreed-upon specifications, we evaluate the circumstances and, if the issue falls within our control, offer contingencies such as re-sequencing at no additional cost. Our goal is to ensure your complete satisfaction with our services.
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How do I request a quote?To request a quote or place an order, please visit our website or email us at info@ampseq.com. You'll need to provide details about your sequencing project, including the type of sequencing needed (e.g. RNA-Seq, WGS) and sample information (e.g. sample type, volume, concentration). Our team will review your request and contact you to finalize the details and provide a customized quote.
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What if I have specific requirements for my sequencing project?We provide custom sequencing solutions and are happy to accommodate specific project requirements. Please contact us at info@ampseq.com, and our team will work with you to find the best solution that meets your project goals.
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Can I modify my order after submission?We understand that research needs can evolve. If you need to modify your order after submission, please contact our team as soon as possible. We'll do our best to accommodate your changes, although please note that modifications may affect the timeline and cost of your project.
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Who can I contact if I have questions about my order?For any questions or concerns about your order, please reach out to us via email at order@ampseq.com or phone at (240) 654-6236. Our dedicated team is here to assist you throughout the order process and ensure your sequencing project is a success.
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When will I receive my invoice?When your order is completed, we will send an invoice to the email address you provided. If you need the invoice by a specific date, please contact our team at accounting@ampseq.com.
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What are my payment options?We accept various payment options, including ACH/wire transfers, credit cards, and purchase orders (PO). Payment details and instructions will be provided with your project quote and invoice. If you have any questions regarding billing or invoicing, please contact our accounting team at accounting@ampseq.com.
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How should I prepare and ship my samples?We ask that all samples be submitted according to our Sample Submission Guidelines to ensure the highest quality results. When you're ready to submit your samples, please fill out the Sample Submission Form, include a print-out copy with your samples, and email us an e-copy. The samples should be securely packaged and mailed at the recommended temperature (e.g. with ice packs or on dry ice) to our facility. Contact our team to learn more about our complimentary shipping services and local pick-up options.
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What sample types and quality does AmpSeq accept?AmpSeq is equipped to handle a wide variety of sample types, including DNA, RNA, cells, tissues, FFPE samples, and more. If you have a unique or challenging sample type, please contact our team to discuss the best approach for your project. We ask that all samples meet certain quality metrics, such as concentrations and integrity. Please review our Sample Submission Guidelines to ensure high-quality sequencing results.
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What is the minimum amount of DNA/RNA required for sequencing?The minimum quantity of DNA or RNA required depends on the sequencing service you're requesting. Please refer to our Sample Submission Guidelines for detailed requirements and recommendations.
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Can AmpSeq handle rare or challenging samples?We offer specialized protocols and can suggest alternative approaches to ensure the best possible outcomes for rare and challenging samples. Please contact our team with more specific details and we are happy to assist you.
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What happens if there is an issue with my sample quality?We conduct rigorous quality control (QC) upon receiving your samples. If we identify any issues with the sample quality, our team will reach out to discuss the next steps. These may include adjusting the sequencing protocol, requesting additional sample material, or, in some cases, advising against proceeding with sequencing to prevent unnecessary costs. Please note that if you choose not to move forward with your project, additional QC charges may apply.
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How will my data be delivered?AmpSeq delivers all sequencing data electronically via SFTP or Box.com. Upon completion of your project, you will receive an email with instructions on how to access and download your data. If you have specific data delivery requirements, please contact our team and we will do our best to accommodate your needs.
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When will I receive my data?Turnaround times can vary widely depending on the complexity of the project, the sequencing depth required, and our current queue. At AmpSeq, we take pride in our industry-leading turnaround times as fast as 3 days. After evaluating your project details, we will provide an estimated timeline and keep you updated throughout the process.
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How long will AmpSeq store my samples and data?We store all samples for 60 days post-sequencing completion and digital data for 12 months on our secure servers. Extended storage options are available upon request for an additional fee. Please contact our team if you have specific requirements.

Frequently Asked Questions
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